Building trust may seem mysterious—something that just happens or grows through some unknowable process. The good news is there are concrete actions that tend to build trust (and concrete actions that are almost guaranteed to break down trust).
First, let’s agree on a definition of trust in the workplace. We all know that trust is the foundation for teamwork. But to hear some people talk about it, you’d think team members were getting married, not creating software together. What we need in the workplace is professional trust. Professional trust says, “I trust that you are competent to do the work, that you’ll share relevant information, and that you have good intentions towards the team.” Taken broadly, that’s trust about communication, commitment, and competence.
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[About Author – Esther works with individuals, teams, and managers to improve their ability to deliver valuable software. Esther is recognized as a leader in the human-side of software development, including management, systems-thinking, organizational change, collaboration, team building, facilitation and retrospectives. She is the co-author of top rated book Agile Retrospectives: Making Good Teams Great.]